Co-Managed
IT Services

Remote Monitoring

  • Collaboration: Partnering with an external IT provider to jointly monitor and manage IT infrastructure remotely.
  • Scalability: Flexibility to scale resources and expertise as needed to support business growth and evolving IT needs.
  • Proactive Monitoring: Constantly monitoring systems and networks for potential issues to minimize downtime and disruptions.
  • Shared Responsibilities: Dividing IT management tasks between in-house and external teams based on expertise and resources.
  • Enhanced Security: Leveraging combined expertise to implement robust security measures and protocols to protect against cyber threats.
  • Cost-effectiveness: Optimizing IT spending by leveraging external expertise for specialized tasks while maintaining internal control and oversight.

Helpdesk Support

  • Collaborative Approach: Jointly managing helpdesk support responsibilities between internal and external IT teams.
  • Enhanced Coverage: Expanding support hours and capabilities by leveraging external expertise and resources.
  • Specialized Knowledge: Accessing specialized skills and knowledge from external IT providers to address complex issues.
  • Scalability: Flexibility to scale support resources up or down based on evolving business needs and demands.
  • Streamlined Processes: Implementing standardized procedures and workflows for seamless collaboration and efficient issue resolution.
  • Continuous Improvement: Regularly reviewing performance metrics and feedback to identify areas for improvement and optimize support services.

Network Management

  • Shared Responsibilities: Collaborating with an external IT provider to manage and maintain network infrastructure.
  • Expertise Access: Leveraging external expertise to address complex network challenges and optimize performance.
  • Proactive Monitoring: Constantly monitoring network health and security to identify and address issues before they escalate.
  • Scalability: Easily scaling network management resources and capabilities to accommodate business growth and changing needs.
  • Risk Mitigation: Implementing robust security measures and protocols in collaboration with external partners to protect against cyber threats.
  • Cost Optimization: Optimizing network management costs by leveraging external resources for specialized tasks while maintaining internal oversight and control.

IT strategy & Consulting

  • Collaborative Planning: Engaging with external IT consultants to develop strategic plans aligned with business objectives.
  • Expert Guidance: Accessing specialized expertise and insights from external consultants to inform IT strategy development.
  • Comprehensive Assessments: Conducting thorough assessments of existing IT infrastructure and processes to identify strengths, weaknesses, and areas for improvement.
  • Customized Solutions: Tailoring IT strategies and solutions to meet specific business needs and challenges.
  • Implementation Support: Leveraging external consultants to support the implementation of strategic initiatives and projects.
  • Ongoing Guidance: Continuing collaboration with external partners to provide ongoing guidance and support for IT strategy execution and adaptation.

Infrastructure Monitoring & Management

  • Collaborative Monitoring: Working with external IT partners to continuously monitor and manage IT infrastructure for optimal performance.
  • Proactive Issue Detection: Leveraging shared resources to identify and address potential issues before they impact operations.
  • Scalable Support: Flexibility to scale monitoring and management resources based on evolving business needs and demands.
  • Specialized Expertise: Accessing specialized skills and knowledge from external partners to address complex infrastructure challenges.
  • Enhanced Security: Implementing robust security measures in collaboration with external partners to protect against cyber threats.
  • Cost Optimization: Optimizing IT spending by leveraging external resources for infrastructure monitoring and management tasks while maintaining internal oversight and control.

Disaster Recovery & Planning

  • Collaborative Planning: Engaging with external IT partners to develop comprehensive disaster recovery plans tailored to business needs.
  • Risk Assessment: Conducting thorough assessments to identify potential risks and vulnerabilities in IT infrastructure.
  • Strategy Development: Creating detailed strategies and protocols for data backup, system recovery, and continuity of operations.
  • Testing and Validation: Regularly testing disaster recovery plans to ensure effectiveness and reliability in real-world scenarios.
  • Continuous Improvement: Reviewing and updating disaster recovery plans based on lessons learned from testing and evolving business requirements.
  • Shared Responsibilities: Collaborating with external partners to execute disaster recovery plans and ensure timely response and recovery in the event of a disaster.